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Vital Mobility Testimonials

Bessy Valerio
Great service in-store and also upon delivery. Very knowledgable and highly recommended.
Bessy Valerio
February 13, 2024
DK.
Claudia at the Vaughan location was a great help to me in selecting the right bed, mattress and lift chair for my mother. I went with the Medline Med Lite bed and the Pride VivaLift Metro 2 PLR925 Lift Chair. I elected to assemble them myself. The lift chair was pretty straightforward. The bed was pretty simple as well but I did need to call into store for some assistance and Bruno was more than happy to offer assistance! The written instructions aren't the greatest but I found a YouTube video made by one of Vital Mobility's installers that was helpful. Overall I had a pleasant experience since this was the first time I have ever had to buy a medical bed or chair and I would recommend you give Vital Mobility a chance.
DK.
February 10, 2024
Marc Russell
I needed a bed for my mom delivered right away to her retirement home. The whole process went very smoothly! Very happy with the service.
Marc Russell
February 6, 2024
Adrienne Fonda
I went to their Vaughan location for the purchase of my mobility scooter 3 years ago. I have since returned and received excellent customer service on several different occasions. Highly recommend. Good prices and a very positive experience with the staff with all my concerns
Adrienne Fonda
February 5, 2024
L.
I purchased the VitaFlex Elite bed for my mom after lengthy discussions with Ligia & my mom's OT. Ligia was very professional, patient & helpful & knowledgeable and was in fact the reason why I decided to go with Vital Mobility. Thank you, Ligia for answering all my questions and for being so patient. L
L.
February 2, 2024
Romeo D'Angela
We were so impressed with the people at VitalMobility. There were extremely informed about their products and gave us a lot of good advice. I would highly recommend this company for eldery care needs.
Romeo D'Angela
February 1, 2024
 Tudor Cristian Barbulescu
Dealing with Vital Mobility for 7 years already, and are one of the best in the market. Reliable, receptive of customer needs, great customer service! Highly recommend this company for outstanding service provided!
Tudor Cristian Barbulescu
January 24, 2024
Regan Baird
The technician Eddie came by to fix the issue and was in and out in a jiff. He was very kind and the service was professionally executed. I appreciate him being able to diagnose the problem and get the bed back working quickly.
Regan Baird
January 23, 2024
Toby King
Vital Mobility provides such incredible service and customer care!!! I've rented scooters and rollators from them over the years, and finally went ahead and purchased an amazing dual-rollator/transport chair from them, and it's just a dream come true! As a young person with physical disabilities, it is so hard to be taken seriously, and so many medical equipment and mobility aid stores are cold, clinical and rude. Vital Mobility has consistently treated me with dignity and respect, their services and products have been impeccable and the real human beings who work there are kind and compassionate. Could not recommend more!
Toby King
January 23, 2024
Cory Falconer
I had to return a faulty remote, and it was as simple as walking in and explaining what happened and Claudia fixed my problem. Thank you so much for all your help and dedication, and will always come here for business!
Cory Falconer
January 23, 2024
Karen Pelletier
I live in Florida, my brother lives in Niagara Falls, Ontario. I wanted to surprise him with a mobility scooter after trying many places in or near Niagara without success I tried Vital Mobility Medical Supplies. Carolina R. was amazing. She helped me get the correct size and best-priced scooter for my brother. Then went the extra step to ensure the scooter was delivered the same day I arrived in Canada. Without her help, there would be no surprise for my brother. Can't thank her and Vital enough for the excellent service.
Karen Pelletier
January 13, 2024
Michelle Hand
Very kind and quick service. Delivered on time and as promised.
Michelle Hand
January 12, 2024
Paul Nelson
What a wonderful experience dealing with you, Claudia. Our bed arrived yesterday and was set up by Romario and Mike. They were efficient and personable, answering all our questions- a great compliment to your business we will definitely return again.
Paul Nelson
December 28, 2023
Vandana Verma
I contacted Vital Mobility in a rush as my father had a stroke and was admitted to the hospital and I wasn't given a clear discharge date. I appreciate Carolina for her subject matter expertise on the beds and the mattresses required but also for her being empathetic to my urgent requirement and providing the bed within 24 hours. The delivery team was equally miraculous for taking on the additional task on their very busy day, thank you Hassan, thank you Mike. Thanks, Vital Mobility for your amazing staff and product line which is affordable and durable!
Vandana Verma
December 12, 2023
J.M.
Very knowledgeable staff, great customer service and support. We bought a Symphony Hospital Bed from Ligia at the north York showroom and she was a pro. I was impressed by the quick, easy and fast set up! Guaranteed repeat customer.
J.M.
December 4, 2023
Kathy H
I went to Vital Mobility Vaughan branch. Customer service was outstanding. Bruno's patience and guidance and good will were tangible and much appreciated. I am very satisfied with my purchase of a light-weight transportable wheelchair, also with the tips and information he gave me.
Kathy H
November 27, 2023
Victor M.
The customer service here is outstanding, and Lydia helped me find the perfect mobility scooter at their Toronto store. I love my new Foxtr 2! Highly recommend this business
Victor M.
November 27, 2023
Eve R.
"I'd like to preface this review by saying, we all hope that our family members will stay healthy and well for as long as they can be. However, there may come a time when things like a home hospital bed and other equipment become necessary. If you ever find yourself in this situation, then I would strongly STRONGLY recommend Vital Mobility Medical Supplies. We have one of their hospital beds and it's been such a blessing. More importantly than that, what sets Vital Mobility Medical Supplies apart from ever one else is their exceptional customer service and care. Every single person I have interacted with has been pleasant, professional, and knowledgeable. Perfect example: we needed a service call for our hospital bed. Valentina at the Vaughan location offered quick support and connected us to the service technician, Eddie. As scheduled, Eddie called on the identified day (today) and he was so polite, professional, and courteous. He was clear in his communication and was punctual with his arrival time. On site, Eddie was very efficient and knowledgeable, meticulously checking to make sure there was power to service the bed, checked for issues with the plug, remote control, and main control box. He was swift and careful to troubleshoot step by step to rule out the issues. At each point, he explained why he had to check each item and then gave us an immediate update on those results. At the end, he also gave us a few more general trouble shoot reminders on how to use the bed. Eddie was personable, professional, and reassuring. Perhaps what makes this experience so memorable is the amount of reassurance received at a time when our nerves are frazzled and worried. When you have a hospital bed in the home for a loved one, you know you need it and it's gotten to that stage in life where that's the only option for you. By the time the service technician arrives, you're worried about the outcome and how your loved one is going to sleep that night if the bed doesn't get fixed. So, when you have someone like Eddie show up who's pleasant and knowledgeable and experienced, you immediately feel at ease like things are going to be okay. At least in my experience with Vital Mobility Medical Supplies, that's what you can expect all around for all the staff. A big thank you to Eddie, Valentina, and Claudia! Continued success."
Eve R.
November 22, 2023
David Michael Dunbar
Thank you Claudia for your help regarding my recent wheelchair purchase, I am very happy with my purchase. I’m very glad that I found “Vital Mobility”.
David Michael Dunbar
November 14, 2023
Hymie Guttman
Came for a walker and back brace and your customer service rep. found me the perfect walker and exact size brace in minutes. She made sure I tried them out to see if they were the perfect fit.
Hymie Guttman
November 14, 2023
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