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Vital Mobility Testimonials
I am very pleased with the prompt and helpful service provided by Claudia. She arranged for quick delivery and made sure I got my mobility scooter is ample time before my trip. Excellent service and I recommend contacting them if you need anything. Thank you Vital Mobility in Vaughan, On.
My wife and I are heading to Italy in October 2023 and we need to deal with my recently acquired and permanent mobility issues. We found Vital Mobility on a simple internet search and we made the trip from Port Hope to Vaughan hoping to gain information on the type of mobility aids and our options. We were immediately greeted very pleasantly by Carolina as we entered the store. Carolina was amazing. Carolina was so knowledgeable about all of the mobility product and so cognizant of what we needed with respect to travel. I took the FOXTR 1 Travel Mobility Scooter ( with Ultra Suspension) for a test drive and before I was done, I was basically driving it out the door. We had a wonderful experience with Carolina and not only did we leave with the ideal mobility product for me, we feel like we made a new friend. Thank you for all of your help Carolina. We sincerely appreciate it. ...oh...and yes, we will send you a picture of me whirling around the Colosseum. Kevin and Stacey
Excellent customer service by the two ladies. Showed empathy at a time when we were going through a lot of emotional distress for our mother's health condition. They asked the right questions in order to help provide the proper medical bed and accessories. This worked out very well. Delivery and installation were quick. I thank you both.
Vital Mobility is very easy to work with. They arrived exactly when they said they would. Set up the bed for my Father and were always there to answer any questions I had. I highly recommend them!
"Claudia was incredibly kind and generous with helping me in my recent purchase of a folding electric wheelchair. I appreciated that all my questions were answered and I never felt rushed or pressured. Exemplary care! Thank you!! Denise"
I was looking for a Hospital Bed and I found Vital Mobility on Bing. I contacted Ligia and she was great. Helped me understand the differences among some options, price points and features. I choose the right one. The price was the best in the market and they had it in stock. I considered buying an used one, but after my research and the services Vital Mobility provide it make sense to buy a new one. From now on Vital Mobility will be my 1st option.
Fantastic service, price and very friendly family business. 5 Stars!! Made my Toronto Indy visit awesome. Thanks Claudia.
"What an amazing company and service extraordinaire, from our first contact with Lydia, Carolina,Stephanie, Mike, Bruno and Eddie. Your outstanding service has restored our faith in the “service industry “. Your 85 year old client was beyond happy with her lite rider and your service team. Thank you for making her transition easier than she expected."
Service in the store was excellent in the choosing and purchasing of a lift chair. The delivery and assembly of the lift chair was thorough. I highly recommend Vital Mobility Medical Supplies.
Eddie the technician was absolutely fantastic! He not only fixed the issue we had, but took his time to show me how to maintain the bed (where to oil, what to tighten, things to watch out for). He was excellent!
Excellent customer service. I first chat with Ligia over the phone, she was very helpful , sent me all the information without any delay. The other day, I visit the Toronto store & met Carolina. She was very patience, friendly, knowledgeable and helpful. I would like to express my appreciation to Carolina for all her effort re-placing a special order for me and I am totally satisfy with her service. I have no hesitation to recommend Vital Mobility to anyone.
Excellent Service, Problem Solved in an instance right in my own home. Thank You Eddie
"I bought a VitalFlex Low Homecare Bed in May from the Vital Mobility Toronto store. Vital Mobility has a wide selection of home hospital beds and detailed information of the products. Lydia at the Vital Mobility Toronto store was helpful and provided useful information. The bed was delivered on time and the service personnel who did the delivery and installation were polite and shown great care."
"Drove from Burlington with my mother in law to find her a scooter she could test drive. Service was great and I appreciated the time and attention they gave to her as they discussed options. At no time did they try to sell her anything she didn't need & even tried to send us off to have lunch before making a decision! Valentina was kind & patient, knowledgeable and friendly. Stephanie was great too. We will definitely return if my MIL needs an upgrade."
"We dealt with Carolina and Stephanie at the VitalMobility located in Vaughan. It was a well stocked location and we were able to see all the products on a Saturday of a long weekend. They have really great hours compared to the competition and answered all our questions over the phone before we got there in person. Prices were good and they made the process of buying a wheelchair seamless. They provided really great personal service and we would highly recommend them for all your mobility needs."
"My wife and I just bought a power lift chair from Vital Mobility and I can't say enough good things about the experience! Valentina helped us in the showroom - she was very friendly, knew her stuff and helped us pick the best chair for our needs. A few days later the delivery arrived on schedule and the guys were fast and efficient. I fully recommend Vital Mobility!"
Had the pleasure to get help from Carolina in order to select the appropriate Vital Mobility lift chair. I can attest that Carolina has proven to be one of the ambassador of the Vital Mobility Medical Supplies Team. Her knowledge, professionalism and patience made this important transaction a pleasant experience. Kudos to Vital Mobility team in achieving their goals in excellence for client service delivery. Her contribution did make a big difference in this business.
Eddie responded to the call regarding a problem with an air mattress that did not inflate properly, causing much discomfort and hampering the work of the PSWs. He arrived exactly at the promised time and was able to identify the source of the problem in short order. What impressed me was Eddie's willingness to explain the inner workings of the mattress and how they functioned. Who knew the control panel had a filter that needed to be cleaned? Thanks to Eddie, I now know.. He was able to improvise a repair to the broken part and tested it thoroughly to ensure it would hold up. Before leaving, he also instructed me on how to calibrate the panel for maximum comfort. It is not often one encounters a technician so friendly and willing to share his knowledge with a client. Thank you, Eddie!
"I bought a Nexus walker from Bruno. What a great guy adjusted the height right there. At this point I was using my broken walker. Bruno helped me load it into my Jeep. I went to work and noticed my brake wasn't working. I called Vital left message. Carolina called me back first thing told me to expect a technician to call me so we could try to trouble shoot the problem over the phone. We couldn't. He came by and the walker had a broken piece. Eddy called back to order the part. Carolina suggested to get the part from the store instead of me waiting. Eddy took my walker fixed brought it back promptly. Great communication between them and me. I was kept in the loop at all times."
I was so pleased with the service I received. Claudia and her team went above and beyond to help me find exactly what I was looking for.
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