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Vital Mobility Testimonials

S. McManaman
Words cannot express the gratitude I have to Claudia and Bruno. Claudia was so patient, caring and knowledgeable that she made the overwhelming purchases I had to make for my parents an absolute joy. Bruno and Claudia go above and beyond to find the right products and ensure that the delivery and installation are perfect. This is truly a family owned business that treats you like family! Thank you both so much!
S. McManaman
May 25, 2020
Eric and Judy McKnight
We purchased an electric scooter for Judy who is an amputee, now she has more freedom to move about by herself. We found Claudia very informative and knowledgeable of her products ,very helpful and compassionate, we certainly recommend their business when looking for medical equipment.
Eric and Judy McKnight
May 11, 2020
Nancy Ingrouville
I have purchased an electric lift chair, transport chair and today, a commode chair for my husband from Vital Mobility. Everyone I have dealt with has been helpful, patient, knowledgeable and caring. I had not had the same experience with other companies in the past. Once I started using Vital Mobility, I would not consider using any other company. Dealing with health issues in the home is never easy--these kind people make it a lot easier and do so with ease. I highly recommend them for any equipment needs. Many thanks to them all!
Nancy Ingrouville
May 1, 2020
Caroline Folk
Luisa and Lydia at Vital Mobility Supplies are excellent! I bought a Go Go Folding scooter here and the service was excellent, unlike other companies, everyone in this store knows how their products work! I would totally recommend this location to anyone needing assistive devices! They are also cheaper than the local competition!
Caroline Folk
May 1, 2020
Lisa Tsikolas
Though a fairly simple transaction (I rented a hospital bed for my partner to aid in the recovery of a fairly major abdominal surgery), everything went super smooth which I greatly appreciated. I had done some online research and called a competitor closer to where I live, and decided to rent from Vitality. Claudia was super patient with answering my questions, and the dropoff/pickup process was also smooth sailing. Diligent, professional and genuinely committed to customer satisfaction....thank you!
Lisa Tsikolas
May 1, 2020
Sando Angotti - January 16, 2020
I was very pleased with the informative options given at the Vaughan Office prior to renting the needed equipment and attentive service and reliable performance of the electronic hospital bed and aerated mattress that I rented. When I decided to do an outright purchase, the price was adjusted to credit part of the monthly rental payments. I highly recommend Vital Mobility.
Sando Angotti - January 16, 2020
May 1, 2020
Christopher Collins
Recently purchased a great scooter for my wife. A great product, at a great price. Friendly, knowledgeable, family owned business made the purchase way easy.
Christopher Collins
May 1, 2020
charlotte Koven
I bought a walker for my mother that needed servicing twice in 2 years. Each time they took care of it in a friendly and efficient manner. I am so glad that we bought it at that branch of Vital Mobility.
charlotte Koven
October 14, 2019
Tony
I had purchased several items online. Everything shipped promptly as expected. I had an issue with one item - raised toilet seat which was too small (no fault of theirs). So being nearby, I went into the Vaughan store to return it. I was told that because of sanitary and safety reasons, it could not be returned. I was upset and told them to keep it. They then took the time and patience to explain why they have that policy in place. Although I was upset, it made sense to me. They continued to take the time to inform me and provide different options to solve my problem. At this point, I believe they went above and beyond to help me out. Bottom line: I walked out of there very happy and completely satisfied with their service. I highly recommend Vital Mobility. They are good people who can be trusted to take care of you. Thanks again!
Tony
September 4, 2019
Eleanor
Claudia was very helpful when we were in to get some information and supplies to help for recovery mobility issues following imminent foot tendon surgery and subsequent non weight bearing post op period. Thank you Claudia for your patience and advice. Eleanor
Eleanor
August 19, 2019
Wendy Walker
After many months speaking with several companies regarding a major purchase, I chose Vital Mobility because of Valentina. Valentina’s knowledge, patience and kindness eased my transition to an assistive mobility device. I learned that Vital Mobility is a family operated company. Valentina’s parents Claudia and Bruno were equally kind and helpful. Because of MY error a service call was needed. Bruno made a courtesy call the next day! The high ethical standards of this family owned company are why Vital Mobility Medical Supplies will always be my “go to” source for medical equipment. Gratefully, Wendy Walker
Wendy Walker
June 4, 2019
Maria
Hello: We visited the Vaughan location and the staff could not have been more helpful and put myself and my parents at ease. My dad needed a walker and he found a fabulous one that met all of his needs. It is lightweight and as the site staff said - "It is the Ferrari of walkers" but not the Ferrari pricing. My dad has been using it for awhile now and he loves it. We wish to thank the staff for their understanding, patience and expertise.
Maria
May 29, 2019
Chen S
This company was amazing! They make my life easier, they listen and they helped us. I would recommend this place to everyone! Claudia and her daughter was amazing to deal with. Very professional and kind hearted. Thank you guys for helping us!
Chen S
May 13, 2019
Diane
THE BEST SERVICE EVER!!!!!!! Claudia is the most helpful, knowledgeable, compassionate and professional person you could ever hope to meet. She really knows her business. I was inexperienced with these products so it was a huge relief to have her guidance. I cannot thank her enough!
Diane
March 18, 2019
Anita Klubal
I was in urgent need of a cryo cuff for my husband's knee. He had just had surgery but no one had mentioned the benefits of getting one of these cuffs prior to it. So now I needed one right away but absolutely nobody I called had one in stock, though they were all happy to order one for me.. it would only take a week or two to arrive... Luckily I then found Vital Mobility, who had them fully stocked, in all sizes. A short drive later and I had what I needed in hand. Added bonus.. It was on sale! Almost 30% less than prices I was quoted elsewhere. Top that off with extremely friendly and knowledgeable service and I've now found my future go-to for all my health care supply needs!
Anita Klubal
March 18, 2019
Peter Unmuth
We are tourists from Europe and we needed a wheelchair to be on site in the hotel after our flight arrival and to be picked up at another hotel after we left again. The Feedback from Claudia was fast and on the point what we needed so i rented. Everything went as promised and agreed upon before our trip. Great experience and I would certainly recommend Vital Mobility and would do business with them again myself if needed again. Thank you for that smooth experience.
Peter Unmuth
November 6, 2018
F Volpe
I haven't visited the store, but the customer service reps on the phone are such helpful, fair and compassionate people. Really saved us when we were in sudden need of a wheelchair with same day delivery.
F Volpe
August 28, 2018
Jeff Goldstein
Had a great experience today with Bruno at Vital Mobility. My 92 year old mother's electric wheelchair stopped working. She's needs it everyday to get around. I gave Vital Mobility a phone call as they are located close to my mother. Even though we did not buy the chair from Vital, Bruno agreed to make a service call to see how he could help. Summer is a very busy time for wheelchair repairs, but Bruno found the time and visited my mother. He was able to reseat some cables and rather then make it a huge production (and charge me the moon), he fixed it on the spot. Customer service is so rare today. Brune and his team at Vital went out of the way to help. Most appreciated !!!
Jeff Goldstein
August 28, 2018
Stephanie
Vital Mobility, I'm convinced, exists to make your life easier! My mother returned from a trip in November with her back fractured in three places and recovering from pneumonia. She could barely walk from room to room and with a million doctors' appointments ahead of us we realized we'd need a wheelchair. For a very reasonable price we got exactly what we needed AND same day delivery (a Godsend for folks who don't have a car!) Every time I've called with queries, the customer service rep has been patient, helpful and cheerful. Even though this is a business they treat you with utmost empathy. I am so very grateful and continue to recommend Vital Mobility to everyone.
Stephanie
June 6, 2018
Delhys
I was looking for a scooter for my husband and found the Vital Mobility website. I called them to ask about the price since I saw the same one much cheaper but to be purchased only online. I talked to a person named Bruno, very kind and helpful, who explained everything I needed to know. He matched the price plus there is no tax and it's free shipping. I purchased it over the phone. We couldn't wait so I asked to go to the place to get it. Bruno did everything possible, we got the scooter in two days. We are very pleased; the scooter is very nice, we can fold it and place it in the trunk of our car. I love to walk, so now, my husband and I can go out together. We got a ZooMe Flex Folding Travel Scooter, we love it.
Delhys
May 22, 2018
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