Shipping Information
Free Standard Shipping
Enjoy free shipping on standard ground shipping orders over $100 all across Canada except Yukon, Nunavut and North West Territories. You will receive your order within 5-7 business days.
Free Standard Shipping option is NOT available on any of our Rental Products.
It is also NOT available in oversized products like Lift Chairs, select Mobility Scooters, Home Hospital Beds, Patient Lifts and Power Wheelchairs.
There is a selection of items that may take longer to arrive if they are not immediately in-stock. One of our agents will work with you at the time of checkout to provide you an approximate date of delivery for that specific item. These may include:
- Lift Chairs
- Power Wheelchairs
- Scooters
Items that require freight delivery: Power Wheelchair (that are not folding or travel models), large scooters, lift chairs, patient lifts and some non-folding wheelchairs and beds. The customers will be contacted by the freight company once the item has arrived at their location to arrange a delivery date for you.
White Glove Delivery (Toronto & GTA only)
With our White Glove Delivery Program you can be sure your new item will be delivered at a scheduled date of delivery, set up as well as tested for maximum customer satisfaction. The charge of this service varies by product and will be available on each individual product page.
Once the order has been placed, one of our Vital Mobility specialists will contact you after to confirm a convenient date for your White Glove delivery. This option is the perfect one for those who require extra assistance opening and setting up their new device.
This service will be as follows: Delivery at a scheduled date inside your own home. The device will be unwrapped and tested to make sure it functions perfectly. After that all packaging materials will be removed and you will be ready to enjoy your new mobility or home health care device.
Please contact the team at Vital Mobility with any other delivery or shipping requirements – including rural and international deliveries at 905-532-9494.
