Shipping Information
Free Standard Shipping
Enjoy free shipping on standard ground shipping orders over $100 all across Canada except Yukon, Nunavut and North West Territories. You will receive your order within 5-10 business days.
Free Standard Shipping option is NOT available on any of our Rental Products.
There is a selection of items that may take longer to arrive, up to 5 weeks.One of our agents will work with you at the time of checkout to provide you an approximate date of delivery for that specific item. These may include:
- Lift Chairs
- Power Wheelchairs
- Scooters
Items that require freight delivery: Power Wheelchair (that are not folding or travel models), large scooters, lift chairs, patient lifts and some non-folding wheelchairs and beds. The customers will be contacted by the freight company once the item has arrived at their location to arrange a delivery time for you.
Overnight and 2nd Day Shipping (Expedited)
Overnight and 2nd day shipping is available at Vital Mobility. This service applies to many items on our website. In order to calculate the rate you may enter your Postal Code once the item has been placed in the shopping cart. If the item is available for expedited shipping it will be noted in the shopping cart information.
White Glove Delivery (Toronto & GTA only)
With our White Glove Delivery Program you can be sure your new item will be delivered at a scheduled time of delivery, set up as well as tested for maximum customer satisfaction. The charge of this service varies by product and will be available to you once the product and Postal Code are entered into the shopping cart and the White Glove option is selected.
Once the order has been placed, one of our Vital Mobility specialists will contact you shortly after to schedule a convenient time for your White Glove delivery. This option is the perfect one for those who require extra assistance opening up their new device.
This service will be as follows: Delivery at a scheduled time will be followed by the agent who will bring the device into your new home. Then the device will be unwrapped and tested to make sure it functions perfectly. After that all packaging materials will be removed and you will be ready to enjoy your new mobility device.
