Vital Mobility will accept returns at the customer's expense within 30 days of the customer receiving the product.
Items must meet the following conditions for returns:
Products must be in unopened
There must be no sign of use such as scratches, marks, tears or use on the tires
All parts and accessories must be included and in original packaging
What is not elegible for return?
Items that have been open
Bathroom Safety Equipment - for hygienic reasons
Mattresses
Special Order Items - products that are not in-stock and have to be ordered under customer's request
Lift Chairs
Ultra-Light Wheelchairs
Custom Wheelchairs
Cushions
Braces
Cold Therapy Systems
Power Wheelchairs
Mobility Scooters
Home Hospital Beds
Parts
*In extenuating circumstances, we will charge a 35% re-stocking fee for returned devices IF approved by management.
Latest Testimonial
My wife and I are heading to Italy in October 2023 and we need to deal with my recently acquired and permanent mobility issues. We found Vital Mobility on a simple internet search ...
Excellent customer service by the two ladies. Showed empathy at a time when we were going through a lot of emotional distress for our mother's health condition. They asked the righ...
Vital Mobility is very easy to work with. They arrived exactly when they said they would. Set up the bed for my Father and were always there to answer any questions I had. I highly...
"Claudia was incredibly kind and generous with helping me in my recent purchase of a folding electric wheelchair. I appreciated that all my questions were answered and I never felt...
I was looking for a Hospital Bed and I found Vital Mobility on Bing. I contacted Ligia and she was great. Helped me understand the differences among some options, price points and ...