Vital Mobility will accept returns at the customer's expense within 30 days of the customer receiving the product.
Items must meet the following conditions for returns:
Products must be in unopened
There must be no sign of use such as scratches, marks, tears or use on the tires
All parts and accessories must be included and in original packaging
What is not elegible for return?
Items that have been open
Bathroom Safety Equipment - for hygienic reasons
Mattresses
Special Order Items - products that are not in-stock and have to be ordered under customer's request
Lift Chairs
Ultra-Light Wheelchairs
Custom Wheelchairs
Cushions
Braces
Cold Therapy Systems
Power Wheelchairs
Mobility Scooters
Home Hospital Beds
Parts
*In extenuating circumstances, we will charge a 35% re-stocking fee for returned devices IF approved by management.
Latest Testimonial
The staff were very kind and took their time showing my Mother various walker options. They made sure she was comfortable with the operation of the brakes and seat of the model she...
Staff was very friendly and knowledgeable. Fast and easy transaction. Staff was very helpful in assisting me, even carried some of my purchase to my car for me.
Excellent Canadian service! The office staff were helpful right from the start and arranged for available discounts as well as installation of all the equipment. The service and in...