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Vital Mobility Return Policy

Latest Testimonials

Latest Testimonials

Vital Mobility has provided great products and service. I purchased a Breg cold machine and I'm confident that Vital Mobility...

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Sharon G
September 16, 2026

Top notch service visiting the Bathurst location! Keep doing what you are doing Vital Mobility, you truly make a difference...

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The Living Standard
September 16, 2026

My rental & purchase arrangement with Vital went very smoothly, from the delivery to the pickup. Thank you

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Arnie Cohen
September 16, 2026
Kay Ell
August 28, 2026

I ordered the VitalFlex Elite hospital bed online here and it was a smooth experience. The bed has been amazing...

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J
August 12, 2026
Integrity Guarantee

Return Policy

Vital Mobility will accept returns at the customer’s expense within 30 days of the customer receiving the product.

Items must meet the following conditions for returns:

  • Products must be in sealed, unopened box
  • There must be no sign of use such as scratches, marks, tears or use on the tires
  • All parts and accessories must be included and in original packaging

What is not elegible for return?

  • Items that have been open
  • Bathroom Safety Equipment – for hygienic reasons
  • Mattresses
  • Special Order Items – products that are not in-stock and have to be ordered under customer’s request
  • Lift Chairs
  • Ultra-Light Wheelchairs
  • Custom Wheelchairs
  • Cushions
  • Braces
  • Cold Therapy Systems
  • Power Wheelchairs
  • Mobility Scooters
  • Home Hospital Beds
  • Parts