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Vital Mobility Return Policy

Latest Testimonials

Latest Testimonials

It was a pleasure ordering a hospital bed and mattress from Vital Mobility in Vaughan. Although I encountered issues on...

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Aurelio
February 5, 2026

Especially my last piece of equipment I purchased from Vital Mobility really changed my comfort I feel no more pain...

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Trevor McMahon
February 3, 2026

I had a fantastic purchasing experience at VitalMobility. The staff were incredibly helpful and took the time to help me...

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Gene Lucas
January 28, 2026

Claudia was wonderful to deal with! She took the time to understand what was needed, provided options and answered all...

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Seb & Joanne Volpe
January 8, 2026

Great service and product selection!

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Katie
January 8, 2026
Integrity Guarantee

Return Policy

Vital Mobility will accept returns at the customer’s expense within 30 days of the customer receiving the product.

Items must meet the following conditions for returns:

  • Products must be in sealed, unopened box
  • There must be no sign of use such as scratches, marks, tears or use on the tires
  • All parts and accessories must be included and in original packaging

What is not elegible for return?

  • Items that have been open
  • Bathroom Safety Equipment – for hygienic reasons
  • Mattresses
  • Special Order Items – products that are not in-stock and have to be ordered under customer’s request
  • Lift Chairs
  • Ultra-Light Wheelchairs
  • Custom Wheelchairs
  • Cushions
  • Braces
  • Cold Therapy Systems
  • Power Wheelchairs
  • Mobility Scooters
  • Home Hospital Beds
  • Parts