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Vital Mobility Return Policy

Return Policy

Vital Mobility will accept returns at the customer's expense within 30 days of the customer receiving the product.

Items must meet the following conditions for returns:

  • Products must be in original packaging
  • There must be no sign of use such as scratches, marks, tears or use on the tires
  • All parts and accessories must be included and in original packaging

What is not elegible for return?

  • Items that are not in original packaging
  • Bathroom Safety Equipment - for hygienic reasons
  • Mattresses
  • Special Order Items - products that are not in-stock and have to be ordered under customer's request
  • Lift Chairs
  • Ultra-Light Wheelchairs
  • Custom Wheelchairs
  • Cushions
  • Braces
  • Cold Therapy Systems
  • Power Wheelchairs
  • Mobility Scooters
  • Home Hospital Beds
  • Parts

*In extenuating circumstances, we will charge a 35% re-stocking fee for returned devices IF approved by management.

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