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Vital Mobility Return Policy

Latest Testimonials

Knowledgeable and helpful staff. Service was quick when I needed it.

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Rob Buchanan
October 16, 2026

I required a post-op cryo therapy belt. I spoke with a lady over the phone regarding a compatible model and...

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David Stabb
October 16, 2026

Customer service quick to respond to an issue with my order of the Vitalflex bed. Quick shipping. We set it...

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Nicole Moreau
October 14, 2026

The range of products and the knowledgeable team at Vital Mobility make finding the right mobility aids st the right...

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Anne Fawcett
October 14, 2026

I was looking for an electric hospital bed for my father, who has limited mobility, and found Vital mobility through...

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Seunghee Ahn
September 25, 2026
Integrity Guarantee

Return Policy

Vital Mobility will accept returns at the customer’s expense within 30 days of the customer receiving the product.

Items must meet the following conditions for returns:

  • Products must be in sealed, unopened box
  • There must be no sign of use such as scratches, marks, tears or use on the tires
  • All parts and accessories must be included and in original packaging

What is not elegible for return?

  • Items that have been open
  • Bathroom Safety Equipment – for hygienic reasons
  • Mattresses
  • Special Order Items – products that are not in-stock and have to be ordered under customer’s request
  • Lift Chairs
  • Ultra-Light Wheelchairs
  • Custom Wheelchairs
  • Cushions
  • Braces
  • Cold Therapy Systems
  • Power Wheelchairs
  • Mobility Scooters
  • Home Hospital Beds
  • Parts