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Vital Mobility Return Policy

Latest Testimonials

Latest Testimonials

From the first phone call, I felt as if I was being welcomed into a world that would accommodate my...

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Anahata Prana
May 25, 2026

We needed a hospital bed for my father in law who just came out of the hospital. The whole team...

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N. A.
May 19, 2026

I would like to Thank Bruno and the team at Vital Mobility in Vaughan for the excellent customer service that...

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Remigio M
May 16, 2026
Anna Dynkina
May 11, 2026

excellent staff on phone with advice and execution of my rented chair

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rosamond ivey
May 8, 2026
Integrity Guarantee

Return Policy

Vital Mobility will accept returns at the customer’s expense within 30 days of the customer receiving the product.

Items must meet the following conditions for returns:

  • Products must be in sealed, unopened box
  • There must be no sign of use such as scratches, marks, tears or use on the tires
  • All parts and accessories must be included and in original packaging

What is not elegible for return?

  • Items that have been open
  • Bathroom Safety Equipment – for hygienic reasons
  • Mattresses
  • Special Order Items – products that are not in-stock and have to be ordered under customer’s request
  • Lift Chairs
  • Ultra-Light Wheelchairs
  • Custom Wheelchairs
  • Cushions
  • Braces
  • Cold Therapy Systems
  • Power Wheelchairs
  • Mobility Scooters
  • Home Hospital Beds
  • Parts