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Vital Mobility Testimonials
"My wife and I just bought a power lift chair from Vital Mobility and I can't say enough good things about the experience! Valentina helped us in the showroom - she was very friendly, knew her stuff and helped us pick the best chair for our needs. A few days later the delivery arrived on schedule and the guys were fast and efficient. I fully recommend Vital Mobility!"
Had the pleasure to get help from Carolina in order to select the appropriate Vital Mobility lift chair. I can attest that Carolina has proven to be one of the ambassador of the Vital Mobility Medical Supplies Team. Her knowledge, professionalism and patience made this important transaction a pleasant experience. Kudos to Vital Mobility team in achieving their goals in excellence for client service delivery. Her contribution did make a big difference in this business.
Eddie responded to the call regarding a problem with an air mattress that did not inflate properly, causing much discomfort and hampering the work of the PSWs. He arrived exactly at the promised time and was able to identify the source of the problem in short order. What impressed me was Eddie's willingness to explain the inner workings of the mattress and how they functioned. Who knew the control panel had a filter that needed to be cleaned? Thanks to Eddie, I now know.. He was able to improvise a repair to the broken part and tested it thoroughly to ensure it would hold up. Before leaving, he also instructed me on how to calibrate the panel for maximum comfort. It is not often one encounters a technician so friendly and willing to share his knowledge with a client. Thank you, Eddie!
"I bought a Nexus walker from Bruno. What a great guy adjusted the height right there. At this point I was using my broken walker. Bruno helped me load it into my Jeep. I went to work and noticed my brake wasn't working. I called Vital left message. Carolina called me back first thing told me to expect a technician to call me so we could try to trouble shoot the problem over the phone. We couldn't. He came by and the walker had a broken piece. Eddy called back to order the part. Carolina suggested to get the part from the store instead of me waiting. Eddy took my walker fixed brought it back promptly. Great communication between them and me. I was kept in the loop at all times."
I was so pleased with the service I received. Claudia and her team went above and beyond to help me find exactly what I was looking for.
Vital Mobility Vaughn provided us all of the available options for a transport chair so that we could make the best choice based on our needs. It was an absolute pleasure dealing with them and would highly recommend them! Their customer service is outstanding! Good job!
Product prices are comparable to their competitors,BUT what makes them EXEMPLARY as a business model is their exceptional kind and genuinely thoughtful SERVICE with the consumer's satisfaction of upmost importance! I would have no hesitation to recommend them to anyone requiring mobility medical supplies. Truly a pleasure to deal with!
The staff were very kind and took their time showing my Mother various walker options. They made sure she was comfortable with the operation of the brakes and seat of the model she bought. They were knowledgeable, helpful and put Mom at ease. Thanks!
Top notch service. Vital made the process easy and worry free. In a world of poor service and apathy Vital is a winner!
We needed an air mattress for a hospital bed. Vital Mobility Vaughan was very informative and accommodating. I would highly recommend this service.
Staff was very friendly and knowledgeable. Fast and easy transaction. Staff was very helpful in assisting me, even carried some of my purchase to my car for me.
Excellent Canadian service! The office staff were helpful right from the start and arranged for available discounts as well as installation of all the equipment. The service and installation representatives took care to keep our home clean and they took away all the packing so I didn’t have to cart boxes outside. Eddie installed the SuperPole with Trapeze and showed me how to adjust or even move the pole if necessary in the future. All of the people who came to our home were friendly, polite, professional, and careful. I am confident that everything was put together safely and properly. I highly recommend this company to anyone with home medical equipment needs.
Purchased new bed for my dad. Wanted to see how the longer bed rails looked and worded. Instead of taking me to a website they called technician who came to the retail area immediately to show me.
We had a great experience with Vital Mobility. We had to purchase a number of items for a family member and needed an education regarding the various pieces of equipment. Everything went smoothly and very efficiently. I highly recommend Vital Mobility - staff are friendly, knowledgeable and helpful !
Wonderful experience! My Mom got a chance to try out a few mobility scooters in the store, with the knowledgeable and friendly staff offering good advice, while making sure that it would fit her needs and that she was able to operate it safely. The delivery experience was also prompt and friendly, with a spotless machine ready to go in her apartment. Highly recommended.
I am a live-in family caregiver and my Mother needed a new hospital bed. Since I had purchased various products from Vital Mobility in the past I decided to purchase her new bed from them because of their wide selection, pricing, user friendly website and excellent customer service. I would highly recommend Vital Mobility to any caregiver or individual looking for mobility aides and devices.
My family's experience with Vital Mobility was wonderful. We called them first thing in the morning and were most fortunate to get Carolina as our rep. After 6 phone calls with her, learning about comparative products on the Internet, discussing instructional videos on YouTube, and having a conference phone call with our family and staff, we finally ran out of questions. By the end of the day we had narrowed down every feature we needed and promptly purchased a product which we hope will be a game-changer for us. Thank you, Carolina!
So I just received mine yesterday, so this is an early review, nonetheless, I wanted to get a review in.
The delivery was flawless as your guys are completely professional (I'm within their territory so I selected White Glove Delivery btw).
The chair...well, I guess it's kinda "ok". Alright, that was a bald-faced lie, the chair is absolutely fantastic!! I simply can't get over how literally transformative this chair will be for my daily usage.
Plus, it's incredibly comfortable, everywhere from sitting up to fully reclined. To finally have found a chair that's long enough for me is so great too (I'm 6'1" but it seems every chair on the market is targeted at much shorter people).
Anyway, thank you VitalMobility!
"We went to the Toronto/Bathurst location to look at the lift chairs and spoke to Lydia. She was very helpful and knowledgeable and gave us all the information that we needed to feel comfortable making a decision. We ended up buying it over the phone later that week and picked the chair up from the Vaughan warehouse the next day - the whole process was incredibly easy and efficient. Staff in both locations were attentive, friendly, professional and informative. Would highly recommend Vital Mobility Home Health Care!"
Great Customer Service, to the point, and very helpful, knowledgeable in the best in mobility products. Thank you to Bruno for your professional advice for my required independent comfort needs. What a Team ! Would highly recommend your quality service.
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