I’ve been dealing with Vital Mobility since early 2022 when my parents’ declining health led me to them. They have been a Godsend. While Vital Mobility is obviously a business selling product and services, the way they run the business and the care they take with us is very comforting. They help. They do not push. They exhibit such patience and compassion in our dealings. More than once, I found myself on the phone being persuaded by them that there was a less expensive option to what I was seeking from them. And when things are urgent, as they can be, they have gone out of their way to get things to us quickly – as in same day – without seeking to capitalize on the opportunity. This is not to say they aren’t running a business concerned with revenue. We pay not a small amount monthly for what they provide. But they treat us fairly, honestly and with good will. Many companies tout that they are a “family business”. This one is, and feels like what that should mean.

Good service ,very friendly people to deal with . The bed was good and realizable priced and if we need anything again we will be sure to call them again.

Pleased with products and shipping time.

Thank you for the exceptional customer service. We are very pleased with the bed.

Great service in store and also upon delivery. Very knowledgable and highly recommended.

Amazing customer service from person taking order and providing information to person helping to set up equipment. Highly recommend!

Claudia at the Vaughan location was a great help to me in selecting the right bed, mattress and lift chair for my mother. I went with the Medline Med Lite bed and the Pride VivaLift Metro 2 PLR925 Lift Chair. I elected to assemble them myself. The lift chair was pretty straightforward. The bed was pretty simple as well but I did need to call into store for some assistance and Bruno was more than happy to offer assistance! The written instructions aren’t the greatest but I found a YouTube video made by one of Vital Mobility’s installers that was helpful. Overall I had a pleasant experience since this was the first time I have ever had to buy a medical bed or chair and I would recommend you give Vital Mobility a chance.

Excellent service, clearly explained how the hospital bed work, helpful delivery people.

I needed a bed for my mom delivered right away to her retirrment home. The whole process went very smoothly! Very happy with the service.

Ady the tech addressed the issue with electrical bed and how to minimize the risk of ising railing on the bed he also deliver the best service with honestly and confidence. Thanks very much Ady

Very knowledgeable staff, great customer service and support. We bought a Symphony Hospital Bed from Ligia at the north York showroom and she was a pro. I was impressed by the quick, easy and fast set up! Guaranteed repeat customer.

I went to their Vaughn location for the purchase of my mobility scooter 3 years ago. I have since returned and received excellent customer service on several different occasion. Highly recommend. Good prices and a very positive experience with the staff with all my concerns

Good Buying experience. Skilled and accommodating installers.
Would recommend.

I purchased the VitaFlex Elite bed for my mom after lengthy discussions with Ligia & my mom’s OT.

Ligia was very professional, patient & helpful & knowledgable and was in fact the reason why I decided to go with Vital Mobility.

Thank you Ligia for answering all my questions and for being so patient.

L

I went to Vital Mobility Vaughan branch. Customer service was outstanding. Bruno’s patience and guidance and good will were tangible and much appreciated. I am very satisfied with my purchase of a light-weight transportable wheelchair, also with the tips and information he gave me.