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SALES & RENTALS: (905) 532-9494

GTA Store (Head Office)

130 Bass Pro Mills Dr. Unit 62
Vaughan, ON L4K 5X2
Mon-Fri 9am-5pm | Sat 10am-2pm | Sun Closed

SALES & RENTALS: (416) 901-3509

Toronto Store

3509 Bathurst St.
Toronto, ON M6A 2C5
Mon-Fri 9am-5pm | Sat 10am-2pm | Sun Closed

RENTALS: (905) 532-9494

Durham Region

2-157 Harwood Ave. N., Suite 228
Ajax, ON L1Z 0B6
Mon-Fri 9am-5pm | Sat 10am-2pm | Sun Closed

Customer Testimonials

51 Item(s)

My wife and I was interested in purchasing a hoyer lift and stroller for our son ,after numerous attempts at other stores we contacted this establishment at Vaughan,ON . we were welcomed by the owner of the store I believe her name is Claudia immediately thereafter all our problems were solved,the attention and guidance displayed by this lady surpasses all the people that i came into contact with during my visit to Canada in search for mobility aids to assist my son as well as ourselves. I certainly would recommended that anyone seeking mobility aids do not hesitate to contact this store before going elsewhere.
John Sankeralli September 05, 2017
I ordered an adjustable bed and a shower commode and could not be happier with the caring attitude, knowledge and customer service I received from Claudia and Bruno. They listened to my needs and wants then provided options and let me choose what I needed and delivered exactly what I ordered. Installation/setup was uneventful and smooth; enjoyable in fact! I recommend Claudia and Bruno to anybody that has special needs. They will take care of you.
John Bilawey May 18, 2017
At a stressful time in our family's life, the team at VitalMobility could not have been more helpful and considerate. At short notice and two days before Christmas, they delivered what we needed when most of the world had already gone on holiday. The hospital bed we rented was in excellent condition (new, in fact) and of excellent quality. I have recommended Vital Mobility to friends. Cindy T.
Cindy Thorburn April 10, 2017
We needed to get a stairlift for my mother on very short notice. I called Paul on Saturday morning, he gave me a quote within the hour and arranged for its installation on the following Thursday. He was as good as his word. On Monday, Bruno came to my mother's home to assess the staircase and on Thursday afternoon the job was done. Every single person involved was unfailingly polite and professional. We are all greatly relieved that my mother is now able to go up and down the stairs safely and her caregiver is particularly grateful. It is very easy to use and has given my mother back the freedom to return to the ground floor. I would highly recommend Paul Rosemberg at Vitalmobility and would not hesitate to return there for other products should the need arise. Wendy S
Wendy Setterington January 24, 2017
I purchased a bed for my father from Vitalmobility. I dealt with Paul Rosemberg who was very knowledgeable about the various models and options. Delivery and installation was quick and on time. My father was very pleased with the purchase. I would recommend Vitalmobility to anyone needing quality products to assist seniors.
Peter Konigsmann January 19, 2017
Excellent and friendly service. Valentina went beyond the call of duty to assist me in purchasing a bariatric rollator. My brother loves the rollator. He is able to ambulate around the mall and rest when needed. Thank you again for the wonderful service.
Carmen Kiefer October 24, 2016
Paul provided great guidance in choosing the scooter for my grandfather. he took the time to answer questions, demonstrate and was very knowledgeable. Ended up purchasing the Drive Spitfire Scout Deluxe 4 Wheel scooter with Suspension. My grandfather has been able to make good use of it so far.
Derek October 03, 2016
Paul was quite patient in showing myself and my mum the various functions of different hospital beds. Though we came near closing time, he did not rush us. He was very prompt in handling the tax refund after I sent him my mum's doctor's note. The only improvement I would suggest is to give more advanced notice for the bed delivery. My mum lives in a condo and the condo's policy is to book the elevator in advance. The delivery could only be confirmed the day before. Luckily, the time of the delivery was good as there was an available time slot in the condo's elevator availability. Once the delivery was confirmed, it happened very promptly and the installation was smooth.
Steve Tang August 09, 2016
An accident of a family member put me in a position where I had to get a bunch of medical stuff together, some of which I had never even heard of, in a very very short amount of time. I'm so thankful that I found Vital Mobility. Paul was a fantastic help. He educated me in the difference between products, made suggestions on what the thought might work better, and was able to get what I needed very quickly as I had no time to wait on delivery. He answered all of my questions promptly and was not one bit bothered when I changed my mind a few times. Thank goodness for Paul and vital mobility! He made this difficult time a little easier for me. The commode chair that I purchased worked out beautifully and is much better quality then some of the others that I had seen elsewhere. Thanks Paul for all your help!
Stephanie August 09, 2016
I found your website yesterday, when looking for a walker for a friend of mine. He has not been able to walk without falling, and he needed a walker to get around as he is going to the hospital today. He has not been able to leave his home due to his sudden decline in mobility. He is very happy with the chair, and I am happy with the service as the company had sent the wrong shower chair, but they have offered to bring the correct one on Monday. thank you for the quick service. It was greatly needed and appreciated by both of us.
stacy maynard August 09, 2016
Paul from the North York location was very nice to answer all my questions, they helped to deliver the transportation chair to my house. I am very happy with their business. Much appreciated!
Samina August 09, 2016
I want to thank Paul Rosenberg for his patience, knowledge and great service he provided regarding the purchase of a hospital bed for my mother. He was efficient and professional, which was a great help especially when one is going through an extremely stressful trying time of transition from hospital to home for a loved one. Even the OT was impressed at how quickly the hospital bed was delivered within one day from the day of purchase. Philomena C
Philomena C July 27, 2016
I recently bought a transporter chair from Vitalmobility for a relative with a broken ankle. Not only was the price the lowest available, but the after sale service was the best also as they did an adjustment to the brakes a month after purchase free of charge.
harold keen July 27, 2016
Vital Mobility is our go-to equipment supplier for our aging mom's needs. From Claudia in the office, to the delivery and setup guys, this is a professional and caring company. They also have very competitive prices. Getting old is the pits, but it's great to have Vital Mobility there to help.
Alex July 19, 2016
We were on a vacation trip to Toronto from the US and rented a wheelchair. When we arrived at the hotel we were staying it was already delivered. Thank you Valentina for changing the wheelchair for a more suitable transport chair – outstanding customer service!
Aly Murji July 13, 2016
I bought a hospital bed for my mother going into a retirement home. The service and advice was great! I highly recommend Vital Mobility, friendly and efficient! Thanks!
Susan Chris June 27, 2016
We rented a hospital bed for my mother in law and the service was outstanding. All of the requests that I made were properly executed from the delivery to the pickup. Wonderful customer service!!!
Tara Coulter June 13, 2016
We found Paul Rosenberg professional & kindly. His dealings were direct, well price & deliveries timely. a 5 Star Rating is appropriate ! Best, David & Suzanne
David & Suzanne Dennis April 25, 2016
Full marks to Vital Mobility for efficiency, helpfulness and speed. After almost a week of futile effort and frustration trying to interest two Toronto companies in my urgent bed--mechanism problem, one of whom sold me the bed in 2012, my caregiver contacted Vital. The required new control was delivered the next morning, not in the days or weeks estimated by the other two. As a bonus, the phone contacts were polite and pleasant and to the point, unlike the health-endangering delays and muddles with elsewhere. Big thanks for a first-class rescue, Vital. Professor Douglas Ewen. York University.
Professor Douglas Ewen York University April 04, 2016
Great experience! Paul was helpful, attentive and answered all of the questions I had about purchasing a walker for my mother. He was very knowledgeable and was in fact more help than the OT that we had been assigned. Thank Paul.
Jane Domazet March 23, 2016
I highly recommend VitalMobility with their service to anyone who needs Wheel Rollators and Walkers or any other related equipment. Their Expertise and knowledge and helpfulness is exceptional which determined me to buy Wheel Rollator for mother from them.
sevgi kavus March 17, 2016
Two weeks ago I underwent bilateral knee replacement surgery. Prior to going in for surgery I purchased the Polar Care Cube from Vital Mobility. It has been an amazing aid in my recovery and I'm really not sure how I would have fared without it. I started using the Cube the night of my surgery and have been using it for the last 16 days with, what I would believe, are amazing results. All of the doctors that have viewed my progress, both in the hospital and rehab facility, were very impressed with the lack of swelling in my knees which has enabled me to do the physiotherapy exercises much more easily. I really want to thank Paul Rosemberg of Vital Mobility for recommending the Polar Care Cube to me. I would recommend it to anyone undergoing surgery to help with pain and swelling.
Irwin Ozier March 17, 2016
I am so grateful to everyone at Vital Mobility. They were able to provide the necessary equipment the next day when other companies were telling me it would take a week. The product was excellent and the service even better! The staff at Vital Mobility truly care about their clients. I will recommend them to anyone in need of health care products.
Cara Christmas February 14, 2016
If you're looking for an impeccable and seamless customer service experience then look no further. Paul and his staff were caring, attentive, genuine and extremely knowledgeable. They made the impossible happened and we are so grateful. Thank you for going above and beyond. For sure you will be our "home health care" resource centre. With gratitude, The Souroujon Family
Vivian Souroujon October 05, 2015
My whole family thanks Claudia and Bruno for their professional, experienced and caring service. Claudia spent time with me, in several phone calls, helping my mom, sisters and I choose the right bed and mattress for my dad. I did much research, comparing CFT and air mattresses, pricing, etc. with half a dozen companies. I chose Vital Mobility because of the expert attention and advice I received from Claudia and their very competitive prices. After a little over a week on his new bed and low loss air mattress, my dad is more comfortable and his bedsores have already improved. We're all sleeping better! With appreciation, Carolyn M. on behalf of Sy, Annabelle and their family
Carolyn Moskowitz September 24, 2015
We were in need of a new mattress for an existing hospital bed as well as transferring the bed from one floor to another. Paul gave us the information we needed to make the right choice on the mattress and was able to arrange the move of the bed with the mattress delivery. The delivery was on time and the servicemen were professional and polite. Subsequently, we have needed to purchase a Hoyer lift and air mattress overlay and have returned to Paul for his great service and knowledge. It has been a pleasure dealing with Paul during a difficult time.
Andrew August 12, 2015
Thanks again for all your help - it has been a real pleasure. Finding the right powerlift chair for my elderly father had been a difficult process before coming to see you. I really appreciated your knowledge and professionalism and the personal touch you brought to dealing with the issues.
Mary July 07, 2015
Dear Paul: Thank you for the excellent service I received from your company. The delivery was on time as promised. The two men who delivered the hospital bed were polite and cheerful. They were patient when they showed me how to operate the bed and answered all my questions. They unpacked the bed in the living room and when they left there was absolutely no trace that anything had been unpacked. Thanks again. It was a pleasure to do business with you. Rabbi David Spiro.
Rabbi David Spiro June 30, 2015
I was extremely happy with the service that I received from Claudia today on the telephone. I was purchasing a walker for my 86 year old father who recently had a knee replacement. We had the seat and handle measurements that the physical therapist provided, but I needed some guidance in selecting an appropriate walker for my Dad. Claudia was pleasant, knowledgeable, and she called me back with information when she said she would. She obviously knows about the equipment she sells. I just ordered the walker today so I haven't received it yet, but Claudia located one at the warehouse that she will have delivered right to the rehab facility free of charge. That is amazing service!. Many Thanks.
Catherine Guy June 17, 2015
I urgently needed an Aircast with cryo cuff. Claudia from Vital Mobility was very helpful in getting items shipped and they were received next day. She also helped me with everything required by my insurance company. I will recommend Vital Mobility to everyone I know and will definitely use them in the future. Absolutely amazing service!
Jason May 23, 2015
I'm so pleased with the products and service I've found at Vital Mobility. Paul Rosemberg is a pleasure to deal with. Pricing is far more reasonable than what I found at a number of other home health care product retailers. Delivery was on time when promised with very professional set up of the electric bed, no mess no fuss. My mother, who is recovering from hip surgery, finds the bed extremely comfortable and easy to operate.
Laurie Willberg May 23, 2015
Can't say enough about the professionalism and positive energy from everyone @ Vital Mobility. Very helpful in our needs along with speedy and courteous service. I would recommend them to anyone needing medical equipment. Many thanks.
Kim April 21, 2015
Top notch service! Needing to purchase a wheelchair and cushion following a recent accident, we found the staff at Vital Mobility to be extremely helpful and professional. Costs were very competitive, delivery was prompt - we have been happy every step of the way. Thank you so much to Claudia who made this a very easy experience. Your knowledge and professionalism along, with excellent customer service were a pleasure to deal with. We are satisfied customers, and would definitely recommend Vital Mobility to family and friends.
Jennifer Salmikivi April 21, 2015
Purchased an Air bed for my aunt from Paul. Paul was very easy to speak with about my concerns, friendly and courteous. The price/s on everything I bought were considerably more affordable than their competitors, I'm very happy with the costs and delivery and set up were professional as well. Thank you very much, we are so appreciative.
harlan azzopardi March 02, 2015
A huge thank you to Claudia for her knowledge and fast service. She was so flexible to deal which allowed me to get a lift chair rental delivered to my mom the same day! Compared to other mobility vendors who don't even answer the phone, Vital Mobility has been a refreshing retail experience. Thanks!!
Leanne Pellew December 13, 2014
A huge thank you to Bruno and Claudia at Vital Mobility for supplying our family with a hospital bed and air mattress, Hoyer lift and sling, transport and mobility wheelchairs, and an outside elevator so that our son could come home from the hospital after 11 months of admission. The quality of the equipment is top notch and fits our needs perfectly. The service was knowledgeable, professional, flexible and very much on time. We're grateful for their expertise and commitment.
Knauer Family October 24, 2014
My mom has dementia which has progressed to the point where she can no longer walk very far or climb stairs. Fortunately, she has lived to the point where we will be able to get together for ThankGiving. But, we needed to get a wheelchair for her. My wife found this web site and we purchased the Drive Deluxe Go-Kart Steel Transport Chair. I was concerned about the quality of the chair because the price seemed low to me. The chair came today and I was very pleasantly surprised and happy to see that it is very well made. It is light, compact, folds down to fit easily in any trunk or back seat and it is comfortable. It is definitely good to see that good value for our money is still available as was demonstrated by this chair. The service offered by the company was very respectful, polite and helpful. This web site was a really good find as was the company it belongs to..
Paul Schillinger October 24, 2014
Hello... I can't tell you enough how amazing the knee scooter has bee. It has given my daughter "life "again. She is happy to go out in the world now. I think we're the only one that has one in Orangeville. Everyone loves it! Thank you so much for carrying this product. Lee Stevens
Lee Stevens October 04, 2014
I stumbled across Vital Mobility while looking for a Lift chair for my Father. I have since been back to the store to purchase several other items, toilet seat with handels, adjustable bed with rails etc. I have found Vital Mobility's prices to be competitive and the service to be excellent. I would not hesitate to refer anyone to this Store, thanks again for all the help Paul!
Mike Adamo October 04, 2014
Your telephone service was so friendly, quick, and helpful. No one else had the mattress we needed in stock, which meant we would have to wait too long. You had the mattress and delivered it very quickly with no problem. It was exactly the one we needed. We will be calling you again the next time we need something!
Shirley June 25, 2014
Should have written sooner to Thank Paul for his excellent service. I bought a hospital bed and a lift chair for my Dad. The prices are great, the service was great and he look after me all the way. Delivery was very quick. It was a stressful time for me but Paul made it very easy. Shop around and you will see that the prices are better here than anywhere else. Thank you Dorothy
Dorothy Gula June 16, 2014
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I recently sprained my ankle playing basketball, just one day before leaving Toronto on a business trip. Vital Mobility helped me very quickly, and got me on my feet (or should I say OFF my foot) in a matter of hours and it was business as usual. Thank you, VM!
Paul Murphy March 18, 2014
My husband & I went to Vital Mobility last March 1st, 2014 at Bathurst location to purchase a transport wheelchair for my sister. I already browsed their website so I have the desired product in mind. We were assisted by Paul that morning & he answered all our questions not just pertaining to the wheelchair we ought to buy but the variety of products in the shop. It was delivered to our house on our suggested date & Paul made sure that he followed the instructions that we have told him. We have to ship the wheelchair w/ gel cushion out of the country & I know my sister will love it! Thanks Paul for the amazing service!
May Montealto March 11, 2014
Thank you to you Paul and your wife for being so attentive toward my mother, Rachel, when we recently came in to your store. From the moment we walked in you made us feel welcome with your professionalism and caring approach. You responded patiently and clearly to our questions. Every step of the way we could count on you. When the rental bed my mother selected arrived the Vital Mobility staff were extremely efficient and respectful. This positive experience made it an easy choice to decide to ultimately purchase the In Invacare Carroll Homecare Bed with the Mason Multiply 6500 Mattress, which my mother is extremely satisfied with. Given your excellent service and quality products at reasonable prices we will return and will recommend you most highly! Paul, muchas gracias!!
Leonard Molczadski February 26, 2014
This company did more than supply exceptional service and quality product. When my husband unexpectedly passed away, Claudia took the extra time to speak with me on a very personal level. Her compassion was only superseded by her attention to detail. The paperwork was processed without delay. Thank you again - Linda
Linda January 29, 2014
I have just taken delivery of of my pride LL570 lift chair. I ordered it this morning and it was delivered before 2:30 in the afternoon. Claudia was a pleasure to deal with and the experience will have me coming back as the needs arise. The delivery process was perfect and both gentlemen took their time and demonstrated the chair thoroughly. The chair is beyond comfortable. With the heat and vibration options make the chair a spa like experience. Thanks you all for making this experience a great one. I'm going for a nap now. Wayne
Wayne January 21, 2014
Thank you Bruno!! You met & exceeded all our expectations. You dealt with us promptly & with complete integrity. There wasn't any problem that you didn't have a solution for. You made it your business to make it easy & without issue. The chair lift & grab bars that you, hands on helped to install will give us peace of mind as our Dad ages. Because of your help, we have the comfort to know that your complete service allows him mobility in his own home. We would certainly recommend you without question!!
Sharon Cohen December 26, 2013
I would like to take this opportunity, to Thank Claudia and Bruno for their Dedication and Caring approach in resolving Our Dad's Medical needs. Thank You!
Paul Strevez November 26, 2013
Hi Bruno, Thank you again for your fabulous service, I really appreciate your help in making my Mom comfortable while Dad is undergoing surgery. We will be checking into the Delta Chelsea tomorrow (May 29) so an early delivery on Monday (May 30) would be great. We will need the chair until check-out at 11:00 on June 1st. I will make sure that the concierge desk has a copy of the rental contract so they know to expect the chair and will help you put it in Mom's room, since we will be at the hospital most of the day on Monday and won't be at the hotel when the chair arrives. I can't believe what an incredible service you are providing. Without this amenity Mom would probably not be able to be there to support my Dad while he is in Toronto. You have made a HUGE difference in her stress level and comfort at this difficult time. Thank you SO much.
Marci Weston March 02, 2012
Thank you so much Bruno. I will recommend your great service to any friends who might be in need in the future. You were incredibly responsive to my needs for my entire stay -troubleshooting to make sure my scooter functioned after some initial difficulty.
Margie Feinberg February 10, 2011
Since your website speaks to your commitment to customer service and surpassing expectations, I wanted to write to acknowledge that that describes precisely our first customer experience with you. From Valentina's handling of the initial phone call through to your exceptional service Bruno, my mum and I were thankful for both your guidance and appreciative of the way you manage your customers from beginning to end. No request seemed to be too much and your responsiveness was incredible. Your friendly, respectful style was also simply delightful. We will certainly turn to you for any future rental or purchases of healthcare equipment and I've already recommended you to three friends. Consider that, and all future business and referrrals, to be our thanks to you and your team.
Kathy T June 15, 2012

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Latest Testimonial
My wife and I was interested in purchasing a hoyer lift and stroller for our son ,after numerous attempts at other stores we contacted this... View more
John Sankeralli
September 05, 2017
I ordered an adjustable bed and a shower commode and could not be happier with the caring attitude, knowledge and customer service I received from... View more
John Bilawey
May 18, 2017