SALES & RENTALS: (905) 532-9494

GTA Store (Head Office)

130 Bass Pro Mills Dr. Unit 62
Vaughan, ON L4K 5X2

SALES & RENTALS: (416) 901-3509

Toronto Store

3509 Bathurst St.
Toronto, ON M6A 2C5

RENTALS: (905) 532-9494

Durham Region

2-157 Harwood Ave. N., Suite 228
Ajax, ON L1Z 0B6

TOLL-FREE 1 866-508-4825
Mon - Fri 9am-5pm ET | Sat - 10am-2pm ET | Sun - Closed

Return Policy-We work with the customer

We want you to be satisfied and happy with your order, but if something isn't right, let us know.We'll give you a refund or exchange for a more suitable option. Once you fill out the RA Form or contact our returns department we will provide you with a Return Authorization number to begin the process, if a return is received without an RA number they will not be credited.

Returns will be made at the customer’s expense and can only be processed if requested within 30 days after receipt of the item.

The item must meet all the conditions for returns:

  • Products must be in its original packaging.

  • There must be no sign of use such as scratches, marks, tears or use on the tires.

  • All parts and accessories must be included and in original packaging

  • Must be returned to Vital Mobility within 14 days of the date the Return Authorization number is requested.

What’s not eligible for return?

  • Items that are not in original packaging.

  • Bathroom Safety Equipment (For Hygienic Reasons)

  • Mattresses

  • Special Orders (Products that are not in stock and have to be ordered under customers request)

  • Lift Chairs

  • Ultralight Wheelchairs

  • Custom Wheelchairs

  • Cushions

There is a 15% restocking fee for:

  • Power Wheelchairs

  • Scooters

  • Beds

  • Parts

 In extenuating circumstances, there will be up to a 35% re-stocking fee for lift chairs if approved by management.

How long until I receive my refund?

After shipping the product back to Vital Mobility, you can expect a credit be issued within four weeks.

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Latest Testimonial
I ordered an adjustable bed and a shower commode and could not be happier with the caring attitude, knowledge and customer service I received from... View more
John Bilawey
May 18, 2017
At a stressful time in our family's life, the team at VitalMobility could not have been more helpful and considerate. At short notice and two days... View more
Cindy Thorburn
April 10, 2017