Vital Mobility will accept returns at the customer's expense within 30 days of the customer receiving the product.
Items must meet the following conditions for returns:
Products must be in unopened
There must be no sign of use such as scratches, marks, tears or use on the tires
All parts and accessories must be included and in original packaging
What is not elegible for return?
Items that have been open
Bathroom Safety Equipment - for hygienic reasons
Mattresses
Special Order Items - products that are not in-stock and have to be ordered under customer's request
Lift Chairs
Ultra-Light Wheelchairs
Custom Wheelchairs
Cushions
Braces
Cold Therapy Systems
Power Wheelchairs
Mobility Scooters
Home Hospital Beds
Parts
*In extenuating circumstances, we will charge a 35% re-stocking fee for returned devices IF approved by management.
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I've been dealing with Vital Mobility since early 2022 when my parents' declining health led me to them. They have been a Godsend. While Vital Mobility is obviously a business sell...